Session Fees
Sessions are available in four lengths — because the work doesn't always fit a standard hour.
Individual Psychotherapy
Couples Psychotherapy
Session Add-Ons
Add-ons can be booked at the time of scheduling if you want a 60, 90, or 125-minute session. Session add-ons booked at the time of scheduling are included in the total booked session fee for cancellation purposes.
If your current arrangement with Ontario Therapy differs from the rates above, that will be confirmed in writing. Questions about fees or accessibility? Just reach out.
Extended Health Benefits & Direct Billing
Registered Psychotherapy is covered under most Extended Health Benefit (EHB) plans — not under OHIP. Direct billing is now available to most major carriers, which means your insurer may be billed directly and you won't need to pay out of pocket and wait for reimbursement.
Typically covered under EHB
- Registered Psychotherapy (RP)
- Most employer benefit plans
- Most private benefit plans
- Some student plans
Not covered
- OHIP (Ontario Health Insurance Plan)
- Some basic employer plans
Not sure what you have? Book a free consultation and we'll confirm your coverage before your first session.
Setting up direct billing
To use direct billing, please confirm your coverage with your insurance provider before your session and let us know you'd like to use it when booking. Bring your insurance information (provider name, policy/group number, policy holder details) to your first session.
Payment is due at the time of service unless direct billing has been confirmed in advance. Outstanding balances may need to be settled before subsequent sessions. Fees are reviewed periodically; you will be notified in writing prior to any changes.
Cancellation & Missed Appointment Policy
Your appointment time is reserved specifically for you. Providing notice when you need to cancel or make changes helps support consistent care for all clients and allows that time to be offered to someone else who needs it.
Appointments cancelled, rescheduled, or shortened with less than 24 hours' notice are considered late cancellations. The following applies within any rolling 12-month period:
Switching to virtual instead of cancelling
Not feeling up to coming in? Switching to a virtual session sidesteps the cancellation fee entirely and keeps the momentum going. Just reach out before your appointment time.
Life happens
Illness, childcare, emergencies, unexpected circumstances — if something comes up, please reach out as early as you can. Exceptions may be made at clinician discretion where appropriate, and no one is going to give you a hard time about real life.
Ongoing attendance concerns
Repeated late cancellations, frequent last-minute rescheduling, or ongoing attendance concerns may be reviewed collaboratively to help support consistency and continuity of care. In these cases, the full session fee may be charged at clinician discretion.
Rescheduling with less than 24 hours' notice counts as a late cancellation under this policy, even if you book a new appointment. If you know you need to change your appointment, earlier is always better.
Questions or Changes
To cancel, reschedule, or ask questions about your booking:
- Email: info@ontariotherapy.org
- Phone or text: (647) 855-0530
- Online: through your JaneApp client portal
Messages are typically returned within two business days. Ontario Therapy is not an emergency service — if you are in crisis, please contact 911 or your nearest emergency department.
Free 20-minute consultation — no pressure, no commitment. Just a chance to see if this feels like the right fit.