Fees & Cancellation
Clear expectations make better therapy. Here's everything you need to know before your first session — no surprises.
Fees for Services
Session fees will be discussed prior to or at the start of therapy. Payment is due at the time of service unless otherwise arranged in advance. Outstanding balances may need to be settled before subsequent sessions are booked.
Registered Psychotherapy is covered under most Extended Health Benefit (EHB) plans. Direct billing is available to most major carriers — we're happy to confirm your coverage before your first session so there are no surprises. Book a free 20-minute call to sort this out before we begin.
Cancellation Policy
Your appointment time is reserved specifically for you. When plans change, giving notice as early as possible allows that time to be offered to someone else who needs it.
Appointments cancelled, rescheduled, or shortened with less than 24 hours' notice are considered late cancellations. The following applies within any rolling 12-month period:
| Occurrence | Fee |
|---|---|
| First late cancellation | Waived |
| Second late cancellation | $30 |
| Third late cancellation | $50 |
| Fourth and beyond | Full session fee |
| Missed appointment / no-show | Full session fee |
Wherever possible, switching to a virtual session is encouraged rather than cancelling — it keeps the momentum of the work going and avoids a late cancellation fee.
Life Happens
Illness, childcare, emergencies, the general chaos of being a person — we get it. If something comes up, reach out as early as you can. Exceptions may be made at clinician discretion where circumstances warrant.
If late cancellations or attendance patterns become frequent, we may review this collaboratively to support the continuity of your care. Ongoing attendance concerns may result in the full session fee being applied at clinician discretion.
Questions?
If you have questions about fees, coverage, or anything else before booking, reach out at naomi@ontariotherapy.org or (647) 855-0530.